Frequently Asked Questions
Shipping & Delivery
How long does it take for my order to ship?
Most orders ship within 2 business days, Monday through Friday. Wholesale and bulk orders are subject to additional fulfillment time.
When will my order arrive?
Delivery dates shown at checkout or provided in your shipping confirmation are estimates only. They are provided by the shipping carrier based on the shipping service, origin, destination, and other factors and are not guaranteed delivery dates.
Once an order has been shipped, Season Journals does not guarantee a specific delivery date or timeframe. Carrier delays, weather, holidays, service disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.
What shipping carrier do you use?
We primarily ship orders using USPS. However, Season Journals reserves the right to select or change the shipping carrier or service used for an order based on availability, destination, shipping requirements, or other fulfillment considerations.
Is Priority Mail delivery guaranteed?
No. USPS Priority Mail has an expected delivery timeframe, but USPS does not guarantee the delivery date. Choosing Priority Mail does not guarantee that your order will arrive by the date shown at checkout or in your tracking information.
If you need a guaranteed USPS delivery service, Priority Mail Express is the USPS service that offers a money-back delivery guarantee, subject to USPS terms, conditions, and applicable exceptions.
I need my order by a specific date. Can you guarantee that it will arrive on time?
We cannot guarantee delivery by a specific date for standard shipping services, including Priority Mail.
If you have a time-sensitive order, please plan for additional transit time and consider Priority Mail Express when available. Priority Mail Express is subject to USPS eligibility, service terms, and applicable exceptions.
Please note that selecting expedited shipping does not change our order processing time unless otherwise stated at checkout.
My tracking information says my package is delayed. What should I do?
Once your order has been accepted by the carrier, delivery is handled by the carrier. If your package is delayed, please first review the tracking information for the latest update. This is the same information our team has access to.
Carrier tracking estimates are not guaranteed delivery dates. We are happy to help you review the tracking information and, when appropriate, assist with contacting the carrier.
My package says “Delivered,” but I don’t have it. What should I do?
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and areas around your delivery location. You may also contact the carrier directly for additional delivery information.
Season Journals is not responsible for packages that are lost, stolen, or misdelivered after the carrier has confirmed delivery.
I entered the wrong shipping address. Can you change it?
Please carefully review your shipping information before completing your order. Once an order has been placed, we do not guarantee that we can change the shipping address before the order ships.
If you contact us within 30 minutes after placing your order, we will do our best to accommodate an address correction, but we do not guarantee that the change will be possible.
If an order is shipped to an incorrect or incomplete address provided by the customer, the customer is responsible for any applicable costs associated with recovering, returning, or reshipping the order.
What happens if my package is returned to you?
If an order is returned to Season Journals because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to claim the package, we can reship the order at the customer’s expense.
The customer is responsible for any shipping costs associated with reshipping a returned order. We are unable to refund the original shipping charge.
If you choose not to have the order reshipped, any refund will be handled according to our return and refund policy.
Do you ship internationally?
We do not currently ship our products outside of the United States through our website. We ship to Canada through our Amazon store.
Returns & Refunds
What is your return policy?
We want you to love your Season Journals purchase. If you are not completely satisfied, we accept returns requested within 30 days of delivery.
To be eligible for a return, the item must be unused and in its original condition. The customer is responsible for return shipping costs, and original shipping charges are non-refundable.
Please email hello@seasonjournals.com to request a return. Returns must be approved by Season Journals before being shipped back to us. Once your return is received and inspected, we will process the approved refund to the original method of payment.
Can I return an item that I’ve used?
Returns are accepted only for unused items in their original condition. We cannot accept returns for products that have been written in, marked, damaged through use, or otherwise used.
Can I return part of a bundle or gift set?
Bundles and gift sets must be returned in their entirety. Individual items purchased as part of a discounted bundle are not eligible for separate returns.
Can I exchange an item?
We do not offer direct exchanges. If you would like a different product, please return your eligible item according to our return policy and place a new order for the product you would like.
Can I return a gift?
Returns must be initiated by the original purchaser, and any approved refund will be issued to the original method of payment.
Can I cancel or change my order after placing it?
Due to the efficiency and workflow of our fulfillment team, orders cannot be canceled, modified, or combined after they are placed. Please carefully review your order and shipping information before completing your purchase.
What happens if my order arrives damaged?
If your package or product arrives damaged, please contact us at hello@seasonjournals.com within 10 days of delivery. Please include your order number and clear photos of the damaged packaging and product so that we can determine the appropriate resolution.
What if I receive a defective product?
If you believe you received a defective product, please contact us at hello@seasonjournals.com within 10 days of delivery with your order number, email associated with the order, and photos showing the issue. We will review the issue and, if the product is determined to be defective, provide an appropriate resolution, which may include a replacement.
Wholesale & Partnerships
Do you offer a discount on bulk or wholesale orders?
Yes. We have partnered with Faire to manage our wholesale orders. Please visit our wholesale shop to place your order. If your store has another purchasing process, please contact sales@seasonjournals.com for our wholesale packet which includes our line sheet, order form, product photography, and terms.
Do you offer corporate or industry discounts?
Yes. We offer corporate & bulk discounts for wedding professionals, doulas, therapists, HR and People & Culture departments, and employee engagement teams. Please visit our bulk order page or book a call to discuss purchasing our products for your employees or clients.
About Our Products
Where can I buy Season Journals?
Currently, Season Journals are available for customers to purchase on our website, seasonjournals.com and Amazon. If you are a wholesale customer, you may purchase through Faire or email us for a PO.
How many pages are in your journals?
Engagement Journal — 96 pages
Marriage Journal — 208 pages
Pregnancy Journal — 160 pages
Everyday Positive Journal — 268 pages
What is the size of your journals?
Our Heirloom Collection journals are 7” x 9”. Our Everyday Collection journals are 5.8” x 8.3”.
Do the journals lay flat?
While not technically “lay-flat” books (like some photo books), the pages of our journals open flat and are easy to write in. We have tested our binding to ensure you will be able to write with ease and comfort without compromising the keepsake feel of a hard-cover, linen-bound book.
Are there any other Season Journals forthcoming?
Yes. Our goal is to continue creating various Season Journals to add to our collection. Sign up for our emails to stay up to date with our newest product releases.
Can I monogram this journal?
We do not offer monogramming.
Additional Questions?
If your question wasn’t answered adequately here, please email us at hello@seasonjournals.com and we’ll be in touch within 24 hours, Monday through Friday.